Privacy Policy
Last updated: 31 August 2026
1. Who we are
The Honest Potter is part of Kelvin Kilns, a small independent pottery business based in the United Kingdom. For the purposes of data protection law, Kelvin Kilns is the data controller responsible for your personal information.
Contact details:
Email: info@kelvinkilns.com
Address: 29 Crosby Green, West Derby, Liverpool, L12 7JY
2. What data we collect
- Identity and contact information – name, email address, phone number, or other details you provide.
- Transaction information – order details, delivery address, payment status and details about kiln hire or purchases. We do not receive or store your full card number.
- Marketing preferences – your consent to receive newsletters or updates.
- Technical data – cookies, IP address, browser type, and how you interact with our site.
3. How we collect your data
- When you contact us via the website form, email, or phone.
- When you place an order or hire a kiln.
- When you subscribe to our newsletter.
- When you use or browse our website (via cookies or analytics tools).
4. How we use your data
- To respond to enquiries and provide customer support.
- To process orders, kiln-hire bookings, and payments.
- To send newsletters or marketing communications you have opted in to receive.
- To improve our website, products, and services.
We do not sell or share your personal data with third parties for their own marketing purposes.
5. Lawful bases for processing
- Contract: to fulfil an order or respond to an enquiry.
- Consent: when you subscribe to the newsletter or agree to cookies.
- Legitimate interest: to improve our website and services.
- Legal obligation: for tax or accounting purposes.
You can withdraw consent at any time by emailing info@kelvinkilns.com.
6. Data storage and retention
Your data is stored securely using password-protected systems and SSL encryption.
- Contact-form messages: kept up to 12 months.
- Order and kiln-hire records: kept up to 7 years (for accounting compliance).
- Newsletter data: kept until you unsubscribe.
After these periods, your data is securely deleted or anonymised.
7. Third-party services
We use trusted providers to help operate our business, including:
- Fasthosts – website and email hosting (UK-based servers).
- PHPMailer – secure email delivery from our contact form.
- Stripe – secure checkout and payment processing. Stripe receives the information needed to process and verify your payment. See Stripe's privacy policy.
- Google Analytics – anonymous or pseudonymous website-use information, loaded only if you accept analytics cookies.
Each provider only processes data on our behalf and in accordance with data-protection law.
8. Marketing and newsletters
There is no public newsletter at the moment. If one is added later, we will only send it to people who have actively signed up, and every message will include a way to unsubscribe.
9. Your data-protection rights
- Access – request copies of your personal data.
- Rectification – request correction of inaccurate or incomplete data.
- Erasure – request deletion of your data, where applicable.
- Restriction – request limits on processing.
- Objection – object to processing based on legitimate interests.
- Portability – request transfer of your data to another organisation.
To exercise any of these rights, email info@kelvinkilns.com. We will respond within one month.
10. Cookies
Cookies are small text files placed on your device to help us provide a better experience. We use:
- Functional cookies – to remember preferences and keep you signed in.
- Analytical cookies – to understand website usage and improve content (loaded only with your consent).
You can manage or delete cookies through your browser settings. For more information, visit www.allaboutcookies.org.
11. Privacy policies of other websites
Our website may contain links to other sites. This privacy policy applies only to our website, so we encourage you to read the privacy statements of any other sites you visit.
12. Changes to this policy
We review this policy regularly and post updates on this page.
Last reviewed: 31 August 2026
13. Contact us
If you have questions about this policy or the data we hold, please contact:
Email: info@kelvinkilns.com
Address: 29 Crosby Green, West Derby, Liverpool, L12 7JY
14. Contacting the supervisory authority
If you are not satisfied with how we handle your data, you can contact the UK Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Telephone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF